How can we help you?

To request a switchIn, access the «SwitchIn» section within the Connections area of the MyTerna portal.

Click on the «SwitchIn Request» button and fill in all the required mandatory fields. After completing the fields and clicking the «Save» button, the system will bring you back to a screen where you need to upload documents and payments.

To complete the switchin request and send it to Terna, click on the «Confirm and Send to Terna» button.

To learn more about how to request a switchIn, please refer to the User Manual (Italian version only) and/or to the videotutorial (Italian version only). 

Browsers compatible with the new Connections area of the MyTerna portal are:

• Google Chrome;
• Microsoft Edge;
• Mozilla Firefox;
• Apple Safari;

You can request information or make a report to Terna by opening a ticket in the dedicated «Ticket» section on the Connections area of the MyTerna portal (MyTerna > Connections > Tickets). Here are the steps to follow:

• click on the «Create Ticket» button and fill in the required fields;
• click on the «Save» button;
• after saving, if necessary, click on the «Create document» button to attach any documents to support the request;
• complete the ticket opening by clicking on the «Confirm and Send to Terna» button.
To learn more about how to open tickets, you can consult the User Manual (Italian version only) and/or to the videotutorial (Italian version only).

Information on plant realization costs is available on the website in the section Forms for NTG connection - Average plant realization costs (Italian version only).

On the page "Support" accessed in the header, the MyTerna portal provides two ways to contact the Call Centre:

• “Submit a request”, to send a specific service request, following a guide to fill out a form. According to the fields completed, the system will address the request automatically to the relevant Terna Team;
• Freephone number, for direct support from an operator, call 800.999.333, from Monday to Friday (8.30 a.m. to 5.30 p.m.).

To reset your password, if you have not logged in yet, click on the «Login» button on the homepage of the New MyTerna Portal, then click on the link «Forgot your password or your username?» and follow the suggested steps; if you have already logged in, you need to log out first in order to follow the steps above.
For additional details refer to the specific user guide.
In case of further issues, please feel free to contact the Call Center team from Monday to Friday (8.30 - 17.30) at the number 800.999.333.

Browsers compatible with the New MyTerna Portal are:

• Google Chrome;
• Microsoft Edge;
• Mozilla Firefox;
• Apple Safari;

If access to the New MyTerna Portal is denied, it is necessary to verify if the credentials entered are correct and, if needed, proceed with a password reset. For further information on the password reset procedure, please refer to the relevant FAQ.

Only documents not exceeding 128 MB can be uploaded.

You can find your requests by accessing the section “Operations”, subsection “Speak with Terna”, under “Contact Terna” on the MyTerna portal.

If the information entered is not correct/complete, the Terna Team may request its integration. The Electricity Operator will receive an email stating that the Request has been updated by the Terna Team and that it is necessary to refine the information entered, by accessing the Portal through the link provided in the email. To view the reasons why a given Request is in the «Request For Information» status, select the Request of interest in the New MyTerna Portal and view the «Notes» section, containing the information to be integrated and the related reasons.

To view the status of a specific Practice, access the section «Operations», subsection «Trade Relationship», item «Practice List» within the New MyTerna Portal, where the relevant Status is visible for each Practice in the field «Status Reason».

To view the status of a specific Request, access the section «Operations», subsection «Service Request», item «Service Request» within the New MyTerna Portal, where the relevant Status is visible for each Request in the field «Status Reason».

To view the status of a specific Trade Relationship, access the section «Operations», subsection «Trade Relationship», item «Trade Relationship List» within the New MyTerna Portal, where the relevant Status is visible for each Trade Relationship in the field «Status Reason».

You can find your Requests by accessing the «Operations» section, subsection «Service Request», item «Service Request» within the New MyTerna Portal.

You can find your Trade Relationships by accessing the «Operations» section, subsection «Trade Relationship», item «Trade Relationship List» within the New MyTerna Portal.

To start a Trade Relationship Stipulation, access the section «Operations», subsection «Trade Relationship», item «Trade Relationship Stipulation» within the New MyTerna Portal. Once you reach the section «Stipulation Practice», select the Trade Relationship of interest in the drop-down menu «Trade Relationship Type», and follow the guided procedure. From the New MyTerna Portal, it is possible to request the Stipulation for the following Trade Relationships:
•  Aggregation Measures Convention;
•  CTR Convention;
•  Injection Dispatching Contract;
•  Withdrawal Dispatching Contract.
For further information about the Trade Relationship Stipulation, please refer to the relevant Manual for the Trade Relationship.

The mandatory documents to be submitted in the first instance for the registration of a new Electricity Operator – Legal Type are the following:
• Valid Super User Identity document,
• Super User mandate,
• Chamber of commerce certificate: document enabled only if the Country of the Legal Head Office of the Electricity Operator is Italy and the release date does not exceed 6 months.
In addition, the following documents are optional:
• Reverse Charge: document enabled only if the User has modified the attribute «Activity Type», selecting one of the following types of operation: «Injection/Withdrawal Dispatching Contract», «Interruptibility scheme Contract», «Interconnector program Contract/Shipping service Contract»,
• Anti-mafia certificate: document enabled only if the User has modified the attribute «Activity Type» selecting «Request/Modification of connection to the National Transmission Grid».

The mandatory documents to be presented in the first instance for the registration of a new Electricity Operator – Normal Type are the following:

• Super User mandate,
• Valid Identity document of the Electricity Operator – Normal Type.

In addition, the following document is optional: Anti-mafia certificate, document enabled only if the User has modified the attribute «Activity Type» selecting «Request/Modification of connection to the National Transmission Grid».